DMB Industries SA Hosting Services

Frequently Asked Questions

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Frequently asked questions

asked & answered


Hosting related questions

Follow the steps below to register a domain name with DMB Industries SA: 

  1. choose the package you want to register. 
  2. Click Sign up Now! 
  3. complete the form and send it back to us with the following subject line: Hosting & Your name or company name. 
  4. we will do the rest for you and send you your login details to Cpanel.

Follow the steps below to log into cPanel:

  1. Enter:
  2. Enter the username and password.

To install WordPress:

  1. In Softaculous move your mouse over the WordPress icon and Click install.
  2. You will be required to set up the software and fill in the WordPress installation details.

    The following details are necessary, the rest of the details you can fill in at your discretion:

    Choose Protocol – If your site is using an SSL certificate or not. It is recommended that you have an SSL.

    Choose Domain – Select the Domain you want to install your WordPress on from the drop-down menu. This should already be added in your cPanel.

    In Directory – Leave this blank to install on the domain directly.

    If you are installing a subfolder to your site, eg: a blog, you type the folder name in here. This will make the page load like this:

    Admin Username – Enter your username for your WordPress Dashboard login.

    Admin Password – Enter your password for the Dashboard Login.

    Admin email – Enter a valid email here. The system will place an invalid email here. You will need to enter a valid one.

  3. Click Install
  4. Softaculous will check the info and install the files to your server for WordPress.
    You will be notified that is has been installed successfully.
    Take note of your administrative URL so that you can edit your site. (
  5. Select ‘Return to Overview’.
    Here you will find the details of your installation, please note these important details.
    Congratulations, you have successfully installed WordPress using Softaculous.
  6. Select “Publish” to make the website live.

Support Details:

Help via Email: 

We provide assistance through our ticket system and knowledge base that is hosted by us.

Email Address:
Log a Ticket:
Service Desk Support

Help via Phone:

You can contact us by phone and have one of our professional consultants assist you over the phone. You can call us on +27 82 3037399 and we will gladly assist you.

Monday – Friday 09:00 – 17:00
Saturday 09:00 – 13:00

Help via Website: 

We have a great live support helper that you can use to contact our support team and chat to a hosting consultant on our website.


Development related questions

There’s not one single answer to this question. A website design is quoted based on the needs of each individual project. Every website is unique and requires different components; we design and develop custom websites specifically for your small business. We’ll ask a lot of questions, assess your needs, and give you a quote based on that assessment. Most of our sites run in the R5,000 – R10,000 range, but can be more or less depending on needs.

On average, we shoot for a six to eight week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

No. Although WordPress is our preferred choice and it is a  great content management system. We also create websites on Opencart, Prestashop and Joomla. 

Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a training session to help get you on your way.

We can! We provide on-going support for many of our clients.

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices. 

We offer a variety of payment options, varying from a one-time, up-front payment to 50% up-front the balance on completion or 3 monthly payments. We understand that this is a big investment and want to help you budget for the expense in whatever way possible.

For any other FAQ’s please visit out knowledge base where you can read up on all questions and answers. 

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